Relationship-building: The #1 hack to better customer retention
Building relationships is the key to retention. And investing in a gifting program helps do that and more — like increasing loyalty and boosting bottom lines. Read the report to find out why.
What's inside
Learn about customer retention and the 3 main things that disrupt it.
Understand why retention and brand loyalty is not only important, but leads to increased revenue.
Who is this guide for?
Almost anyone. But more specifically, Customer Experience (CX) and Customer Success (CS) teams and specialists. Whether you're part of a global enterprise company or 15-person start-up, &Open gifting solutions help teams of all sizes build better customer relationships (and eventually, real brand advocates).
About &Open
Our global gifting platform improves business performance by building brand loyalty. We support Marketing, Sales, CX and HR teams by fostering emotional connections with customers, thus inspiring increased retention and advocacy.
Discover how gifting with &Open can easily help nurture and prioritize customer relationships.
The facts and figures of better gifting
Customer aquisition tactics cost roughly 5x to 25x more than customer retention tactics.
Our gifts produce a 28% increase in customer retention rates.
The world’s first happiness platform. We gift at scale from brands to people around the world.
I have worked with &Open for several years and always appreciate their creativity and passion. They continually strive to create a world of exceptional gifting."
VP Community Support
When we considered who might help us gift one of our most important audiences, &Open was the one team that fit the bill.
Creative Director